FAQ
Order Deadlines for Holiday Delivery
Looking to receive your order by the holiday? Plan to order by 10am PST on December 14, 2021 to receive it in time.
Orders placed after 12/14 cannot be guaranteed for holiday arrival and during the holidays there may be carrier delays outside of our control. We appreciate your patience and understanding.
What's this Happiness Guarantee all about?
What is covered under SPY’s warranty?
Traditional warranty coverage is valid with dated proof of purchase from an authorized SPY dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). Please fill out the online warranty claim form. You can also email warranty@spyoptic.com or call 1 (800) SPY-EYES for more info. No returns or exchanges are available on replacement products; all orders are final. Please DO NOT send in your package without first acquiring a return authorization number (RA #) via our online warranty claim form, or by calling customer service at 1 (800) SPY-EYES.
SPY does offer a replacement service for items not covered under warranty. If you have scratched lenses, we can get you into a new pair of SPYs of your choice (anything we currently offer) at 40% off the retail price! To take advantage of this program all you need to do is submit a photo of your SPY sunglasses or goggles to warranty@spyoptic.com. After receipt of your photo submission you will then receive a 40%-off-retail code along with ordering instructions via the email address you have provided. This program pertains to SPY product purchased within North America only.
For more information contact us: warranty@spyoptic.com
For more information regarding warranty, or to see it broken down by product category, check out the warranty page here.
What are your U.S. shipping fees?
Standard Ground – (3-7 business days) – $5
*If placed by 1pm PST. Monday-Friday, excluding holidays. Applies only to contiguous U.S. states.
Canada Shipping – FedEx IPD (2-3 business days) – $25 USD
*If placed by 12pm PST. Monday-Friday, excluding holidays.
We offer FREE domestic ground shipping on orders $50+ within the continental USA. (Lower 48 States) *This offer excludes certain promotions, and orders being shipped to Canada, Hawaii, Alaska, Puerto Rico, all other US territories.
Will my credit card be charged immediately?
Where do I ship my return/exchange?
How should I ship my return/exchange?
Request your RMA above by entering your order # and email address. Follow the directions as indicated. We recommended that you ship your return using a carrier who will provide a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post.
When will my credit card be refunded?
Returns, refunds, and store credits may be made at the discretion of SPY Inc.
When will my order be shipped?
Do you ship to P.O. boxes or APO/FPO addresses?
Canada Shipping – FedEx IPD (2-3 business days) – $25 USD
*If placed by 12pm PST. Monday-Friday, excluding holidays.
Orders
Will my credit card be charged immediately?
What's the status of my order?
Why did you call or e-mail me to verify my order?
How do I know that my order has been shipped?
Products
Can I get replacement lenses for my sunglasses? Which styles are they available for?
What are Trident™ Polarized Lenses?
What is ANSI certified and which styles are offered with this certification?
How should I clean my sunglasses?
How do I read the frame measurements?
What kind of UV protection does SPY offer?
Which SPY goggles can be used with helmets?
How should I clean my goggles?
Happy Lens
What are the benefits of the SPY Happy Lens™?
What's the inspiration behind the Happy Lens™?
Is blue light harmful to our eyes?
Is the SPY Happy Lens™ for everyone?
What other industries utilize this technology?
Wouldn't I get more "good" rays if I don't wear Happy Lens™ sunglasses at all?
Miscellaneous
I bought your product on eBay, is it authentic?
Where is the nearest store near me?
Why can't I select the color and lens combination I want?
Is my personal and credit card information safe on your website?